ADDITIONAL INFORMATION

FREQUENTLY ASKED QUESTIONS

Is there a possibility of replacement?

When shopping online, if the item you ordered is inappropriate or you simply don't like it, it is possible to exchange it for another size or another item from our range.

Is there a possibility of a refund?

Yes, in case you don't like the product or have any other reason, you can request a refund. You need to contact us no later than 14 days after receiving the package. The product must not be worn or damaged.

Can I order goods over the phone?
How do I know that I have successfully ordered an item through the website?
How do I pay for the ordered product?
Is it possible to pay in installments?

Can I order goods over the phone?

Ordering goods is done through the website (not possible by phone), but it is possible to order goods through social networks. Goods ordered through social networks can only be paid for by cash on delivery. More information about ordering through the site can be found on the "How to buy" page.

How do I know that I have successfully ordered an item through the website?
How do I pay for the ordered product?
Is it possible to pay in installments?

How do I know that I have successfully ordered an item through the website?

When you make a successful purchase through our website, you will be shown a page with the order number and a message that you have successfully ordered. You will also receive an email with all the information about your order.

How do I pay for the ordered product?
Is it possible to pay in installments?

How do I pay for the ordered product?

We are working to provide customers with more payment methods. At the moment, it is only possible to pay in cash through the website, but it is possible to pay the courier by card during collection.

Is it possible to pay in installments?

Contact us for any questions

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